Terms, Conditions
Yes, you are covered by our Warranty
d-Shop stands by the products it sells. We will replace or repair products found to be faulty. The following conditions apply:
1. This extended warranty program is valid only for the orginal purchaser. It will not cover physical and non-physical damages, which include accident, use of supplies or parts not meeting the product's specifications, misuse, damage due to shipment, neglect, fire, water, lightning, or other acts of nature, unauthorized product modification, removal, installation and set-up service charges by any third party, and failure to follow instructions supplied with the product.
2. i. We do have the right to decide whether we will offer repair, replace, or issue a refund on the defective unit. Our extended warranty sevices do not apply to any product that has had its serial/ IMEI number altered, defaced or removed.
ii. Any defect occurring after the expiration of the warranty period is not accepted.
iii. Before you return your items, you must contact d-Shop so we can check for a Return Merchandise Authorization Number (RMA). Any returns sent without an RMA number will not be accepted by us. Customers are responsible for the package until it arrives at our offices.
iv. We request you securely pack the product in a box using bubblewrap. Please return the entire defective product with all the accessories. Missing items may cause the failure for the warranty procedure.
v. We will cover the shipping fee for sending the items back to customers.
3. i. We suggest you ship the return item via an insured carrier and obtain a tracking number for your package.
If you want a refund
If there is a price dispute
Where do we source our products?
Many of the products sold by d-Shop are sourced from local and intgernational distributors. and wholesalers The reason we parallel import some products from overseas is because we can sometimes get a better deal for you and procure many items that are simply unavailable through normal New Zealand retail outlets. You win by getting top-quality products at the best prices we can manage. The products are all new. d-Shop purchases are typically delivered within seven working days. In some cases it can take a little longer to deliver. In rare circustances a product could take up to 14 days to reach you.
If you want to buy from outside New Zealand
Is your privacy protected?
Where to reach us
How to pay
We have tried to make our payment setup as painless as possible and follow the steps indicated. If you want to delete a product, just click on the red minus sign. You will see your purchases listed to the left in My cart. d-Shop takes the credit cards shown at left. If you don't want to use a credit card, use the direct payment option. If you have further concerns about payment, call us on 09 376 8033. Happy purchasing. Enjoy your shopping experience at d-Shop
Our pricing policies
Let's make our views clear: we don't aim to be the cheapest retailer of every product we sell. What we do aim for, though, is for a happy customer experience. As we see it, many internet resellers will have a very short life because they are making no allowance for service. d-Shop's aim is to make sure that all our products are working for our customers. We can't do that if we allow ourselves practically no margins. Our prices are highly -- very highly -- competitive but they are also designed to give us some room for customers who need extra help. We will not sell with ridiculously low margins that would see us out of business in a very short time. Let us know if you have a product that does not meet the specifications as we have outlined them. We are there to keep you happy -- and we want you to come back next time you buy. You can speak personally to d-Shop owner Don Hill on 64-9-8173363. Happy shopping.